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Dear Members,

Due to service disruptions on our current hotlines, please refer to the following number should you have any queries, email us at customercare@vanamala-india.com 

We apologise for any inconvenience. 

Important Announcement regarding Payment Gateway - INR Payments

Dear members,

We are experiencing problems with our Payment Gateway system. As such, please refrain from using it with immediate effect.

To know the alternate modes of payment you can use, please contact our Customer Experience Ambassadors at
+603 7949 8288 and they will assist you accordingly. Thank you.

 

 
Vanamala is your passport to an exciting new world of personalised vacation and travel. We strive to give our customers the benefits of adventure, relaxation, and well-appointed accommodation. In association with QVI Club, we offer flexible vacation memberships with access to more than 2,000 hotels and resorts worldwide. Through QVI Club's 5 different types of membership, and our various promotional holiday packages, you can find a vacation package that is flexible enough to suit the needs of yourself and your family.

Vanamala understands that life is too short to let it pass by without the companionship of family and friends. We endeavour to help our customers nurture their relationships through the OVI club memberships, by strengthening the bond between our customers and their loved ones as they go to fascinating new places while spending quality time together.

The adventure of exploring new places, the opportunity to enhance the bond with your loved ones, and pride in owning your own vacation that you can leave behind as a legacy for your children, are just some of the features that make Vanamala your special partner for a lifetime.

We are committed to giving you the most of what you desire in a vacation by providing you with truly unique travel experiences that you can look forward to with us.
 
 
Exploring the world is our passion, and we want to share the joys of discovery with you through the diversity of the resorts we offer.
 

We are one of the fastest-growing vacation clubs in the world, and we are constantly expanding our resort portfolio to ensure an inventory of high quality resorts to meet the ever-increasing demands from our members.
 
At present, our Home Resorts comprise a selection of high quality and well-furnished accommodation: Prana Resorts & Spa in Koh Samui; Do─čan Hotel in Antalya, Turkey; Patong Tower Condominium in Phuket; Grand Tower Inn in Bangkok; and The Centurion All Suite Hotel in Cape Town, South Africa. 
 
Join QVI Club today and Explore Your World!
 
 

 

 

Welcome to Vanamala, your passport to an exciting new world of personalised vacation and travel! We’re here to provide our members with the benefits of adventure, relaxation, and superior accommodation, in a choice of more than 2,000 resorts around the globe. Whatever your preferred type of holiday, we can help you customize one that will have something for everyone. The thrill of exploring new places, the certainty of a guaranteed accommodation, the opportunity to spend special time with your loved ones during a memory-filled holiday, and pride in owning your own vacation, are just some of the features that make QVI Club the perfect partner for your lifestyle.

 

The thrill of exploring new places, the certainty of a guaranteed accommodation, the opportunity to spend special time with your loved ones during a memory-filled holiday, and pride in owning your own vacation, are just some of the features that make Vanamala the perfect partner for your lifestyle.
 
 
 
We are committed to giving you the most of what you desire in a vacation by providing you with only the best. Beautifully appointed resorts in a wide range of destinations, impeccable personal service from our Customer Experience Ambassadors when planning your holiday, and a truly unique travel experience are just some of the highlights that you can enjoy with us. We look forward to helping you Explore Your World!
 
 
Joachim K Steffen
Managing Director
 
 

 

 
We have compiled a variety of questions and answers to help you better understand our products and services. 
 
Feel free to email us if you have any questions that we have not covered and we will do our very best to answer and add to this section. Click each question to expand to the answer.
 
FREQUENTLY ASKED QUESTIONS
 
Does QVI Club have 5-star properties?
 
We are committed to giving you the most of what you desire in a vacation by providing you with only the best. Beautifully appointed resorts in a wide range of destinations, impeccable personal service from our Customer Experience Ambassadors when planning your holiday, and a truly unique travel experience are just some of the highlights that you can enjoy with us. We look forward to helping you Explore Your World!
 
 
Why doesn’t QVI Club have hotels in places like London, New York, Madrid or Paris?
 
Hotel accommodations in capital cities and major cities are always more expensive due to high demand. Typically, rooms in an average quality hotel would start around USD200 per night. The nature of QVI Club’s membership pricing means that it is very difficult for us to secure inventory in such locations without having to pass on costs to our members.
 
 
Why can’t I insist on a specific resort at a specific travel date?
 
QVI Club, through XchangeWorld, works primarily on a cross utilization and exchange basis with hundreds of resorts whereby specific allotments of rooms are provided. We cannot control when and how many rooms are allocated by the resorts at any time. Resorts will reserve the majority of their rooms for their own guests, members, and walk-in traffic, as well as black out high season dates. Any remaining or spare inventory is then allocated to vacation clubs like QVI Club, so it would be very challenging to find availability for our members at popular resorts (which would hardly have any spare inventory throughout the year) or during peak travel seasons (which would have black-out dates).

With Home Resorts and Limited Collection resorts, QVI Club has greater control and flexibility over the inventory, so there is usually a higher chance of obtaining availability with these resorts on the dates you want.
 
 
Why do vacation clubs only receive an allocation of a percentage of rooms from hotels and resorts, and not the full inventory of rooms?
 
It is standard industry practice for hotels to allocate only a percentage of their rooms to vacation clubs all around the world. The main allocation of their inventory is to their own guests who book directly with them, their own membership club if they have one, travel agents, corporate bookings, and to walk-in traffic. Any remaining or spare inventory is then allocated to holiday exchange platforms like XchangeWorld. Usually, hotels will have more spare inventory during low seasons such as the winter months, or before the summer season starts.
 
 
Why are we sometimes told there is no availability, but the hotel’s website shows there is?
 
QVI Club receives a limited allocation of rooms from hotels, which reserve most of their inventory for the general public, travel agencies and corporate companies. It sometimes happens that our allocation becomes fully booked up during a specific period, while the hotel may still have availability.
 
 
In XchangeWorld, what is meant by a mixed-use property?
 
A mixed-use property is one that operates as a hotel, and also has rooms or units allocated for vacation clubs. This means that they do not function exclusively for vacation club operations only. There may be situations when the hotel side of operations may have rooms available, but the inventory allocated to vacation clubs is fully used up. This is when our QVI Club members or package holders will not be able to obtain availability for their preferred dates. However, we will offer you alternative similar accommodations in a nearby location where possible.
 
 
Why is a room booked through QVI Club sometimes more expensive than the published rates for the same room on the hotel’s website?
 
As an IR, you will receive compensation for products that you sell through QNET. This monetary compensation is factored into the cost of each QVI Club membership or holiday package, so it can sometimes seem as if the same hotel room costs more through QVI Club than through the hotel. Generally though, the rates we are offered by hotels will be very favourable as compared to public rates.
 
 
Are meals and transfers included in our memberships and packages?
 
Our memberships and packages are for accommodation only and do not include meals, airport transfers, or any other incidentals incurred during the stay.
 
 
Your booking guideline recommends booking at least 45 days in advance. Will that guarantee me availability at my choice of resort?
 
Our 45-day recommendation is only a guideline and all bookings, even those made more than 45 days in advance, will still be subject to availability, especially for popular resorts, and during peak travel seasons. However, the earlier you book, the higher your chances are of securing availability at the resorts and travel date of your choice. If your preferred resort is not available, we will always offer you alternatives of a similar quality, type and location.
 
 
Why do I have to pay a Usage Fee?
 
The Usage Fee is a yearly fee payable by holders of Club memberships (Bronze, Silver, Gold, Platinum and Diamond), and is for the maintenance and repairs of QVI Club Home Resorts. The Usage Fee is payable within the year of entitlement, and to be paid before making a reservation, or to bank in the week for 2 more years. For more information on the Usage Fee, please refer to the Understanding Our Products page.
 
 
 
 
USEFUL BOOKING TIPS
 
Confirm your accommodation booking before buying your air tickets
 
Since QVI Club and XchangeWorld cannot guarantee room availability based on demand or specific dates, we recommend that flight arrangements be made only when you have already confirmed your hotel booking with us. To ensure you can get the flights you want, you should book your accommodation as early as possible and not leave it all to the last minute.
 
 
Remember that our one-week stays are from Saturday-to-Saturday
 
Our resorts generally only accept Saturday-to-Saturday stays for one-week bookings, so that week-long stays can be booked back to back, and there are no ‘wasted’ days in between. This maximizes the number of members we can accommodate in the same resort, and is particularly important for the highly popular ones. Do bear this fact in mind when you are planning your flights and related holiday activities.
 
 
Don’t book at the last minute
 
Your chances of being able to secure rooms at your preferred resort at the last minute are very low, since we have a limited number of allocated rooms for the majority of our XchangeWorld resorts. To avoid disappointment, we always encourage our members to book at least 45 days in advance to increase their chances of securing confirmed accommodation.
 
 
Make use of our website resources
 
Look for available resorts in the XchangeWorld website under Online Availability, Guaranteed Check-In, or XchangeWorld Xtra lists on www.xchangeworld.com
 
 
Be flexible with your travelling dates
 
The more flexible you are with your travel dates, the higher your chances of securing accommodation at the resort of your choice.
 
 
Consider alternative destinations
 
The world is yours to explore, so why not be adventurous and consider other destinations besides the usual? The resorts along the southern Costa del Sol in Spain, the gorgeous countryside of New Zealand, the sunny Caribbean islands, the exotic historical cities of China – all hold wonderful discoveries for you!
 
 
QVI Club is for holiday travel and not for business travel or cities-only travel
 
We are a vacation club dedicated to helping you relax, enjoy and discover numerous wonderful holiday destinations with your loved ones. Our resorts are generally for leisure travel and would not usually have the range of business facilities you would require for business travel.
 
 
 
 
USAGE & FEES
 
What is the Usage Fee?
 
The Usage Fee is a yearly fee payable by the member for the maintenance / repairs of QVI Club Home Resorts. The Usage Fee is payable within the year of entitlement, and to be paid before making a reservation, or to bank in the week for 2 more years.

To bank in a week is to pay for the week in the year of entitlement, if you do not wish to use it in the same year, but wish to save it for future use. Sometimes the term ‘to deposit a week’ is used – it means the same thing.
 
 
When do I pay my Usage Fee? How can I carry over my holiday week?
 
If the member does not utilise the holiday week/s for the year, but wishes to bank in the week/s for future use, the Usage Fee is payable by 31 December of that year, so as not to forfeit the week/s. However, if the member does not intend to use his/her week/s for that year, or does not intend to bank in the week/s, the member does not need to pay the Usage Fee.  The entitlement week/s for that particular year will then be forfeited.

The extension of the validity of the banked in week starts from the date of purchase of the membership, and not from the date when the week is banked in. The activation date is the date from which you can start using your week to make a holiday booking.

Example: If the membership is purchased on 22 April 2011, the first year of the holiday entitlement starts from 22 April 20011, and is valid until 31 December 2011. If no Usage Fee is paid during that time, the holiday entitlement is considered unused or unbanked, and will be forfeited after 31 Dec 2011 if the Usage Fee is not paid by then.

The holiday week for 2011 is considered activated only when the Usage Fee is paid, but the validity period will be 2 years from the purchase date, and not the activation date. For example, if you purchase a membership on 22 April 2011, but only pay the Usage Fee on 12 Dec 2011, then the 2-year validity starts from 22 April 2011 and lasts till 21 April 2013.

Usage Fee is charged per week per unit per year and subject to change from time to time.
 
 
Can QVI Club apply for travel visas on our behalf?
 
QVI Club cannot assist in applying for travel visas; members will have to approach the relevant embassies or consulates themselves to obtain necessary visas and documents. Please note that travel arrangements and relevant expenses such as visas, flights, ground transportation, etc, shall be the member’s responsibility, and that room availability cannot be guaranteed at any desired time.
 
 
How do I make a booking at a Home Resort?
 
To expedite a booking, the following information needs to be submitted by phone, fax or email to QVI's Customer Care:
• Choice of Resort
• Preferred travel dates (3 choices)
• Payment details (if applicable)
Whenever possible, we recommend email communication for speed and efficiency.
 
 
How many days in advance can I make my bookings?
 
We cannot control nor guarantee availability of inventory in our XchangeWorld resorts, so we recommend that you book at least 45 days in advance, or even earlier if possible, to ensure a higher chance of securing your preferred dates.
 
 
What is the Cancellation Policy?
 
QVI Club Memberships

For QVI Club Home Resort bookings:
Members may cancel a confirmed reservation and request for another use period by giving notice to QVI Club at least 31 days prior to the check-in date.

If cancellation takes place less than 30 days prior to the check-in date, a cancellation fee of not less than USD50 will be applicable.

Full forfeiture of the entitlement week applies to cancellations made 7 days or less prior to the check-in date.

For XchangeWorld Resort bookings:

For cancellation 60 days and more prior to check-in date, USD39 will be deducted from the Xchange Fee and your week will be saved for future use up to the expiry date of usage week entitlement.

For cancellation 59 days to 30 days prior to check-in date, USD49 will be deducted from the Xchange Fee and your week will be saved for future use up to the expiry date of usage week entitlement.

For cancellations done 29 days or less prior to the check-in date, the Xchange Fee and week deposited will be forfeited.

QVI Club Special Packages

Please refer to the terms and conditions of the package you purchased.
 
 
I understand that the accommodation is for 2 to 4 persons. May I know the unit configuration?
 
All bookings or units are subject to availability depending on the resort. Most properties offer units that can accommodate up to 2 persons. The most common unit configurations are:
• Hotel Unit – The maximum occupancy is for 2 persons, with privacy for 2 persons
• Studio Unit -  The maximum occupancy is for 2 persons, with privacy for 2 persons
• 1-Bedroom Unit – The maximum occupancy is for 4 persons, with privacy for 2 persons
 
 
I understand that I need a Guest Certificate if I am personally not going for the holiday or if my family or friends are using my package without me. How much is the Guest Certificate Fee? How do I pay?
 
Currently, the Guest Certificate Fee is US$50. You need to pay the Guest Certificate Fee when making the booking request. Credit card or e-card payment is accepted.
 
 
Can I bring guests along?
 
Guests are allowed so long as the provided number does not exceed the resort's maximum limit per unit. The maximum occupancy for QVI Resorts is 4 persons.
 
 
Are pets allowed?
 
Pets are not allowed.
 
 
How can I transfer my club membership rights to someone else?
 
Members must get the written consent of QVI Club to transfer their membership rights. A USD150.00 Transfer of Ownership fee is required to effect the transfer of both QVI Club and XchangeWorld memberships. Upon the registration of such a transfer, the transferee shall receive a new QVI Club Membership Welcome Pack, comprising a QVI ID card and details of the membership purchased. The transferee shall be bound by the Agreement and the Rules stated therein upon the registration of such transfer. Notwithstanding QVI Club’s consent to a transfer, QVI Club will not register any transfer of the membership rights until all outstanding payments due to QVI Club are settled by the transferring member.
 

 

 

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