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Vanamala is your passport to an exciting new world of personalised vacation and travel. We strive to give our customers the benefits of adventure, relaxation, and well-appointed accommodation. In association with QVI Club, we offer flexible vacation memberships with access to more than 2,000 hotels and resorts worldwide. Through QVI Club's 5 different types of membership, and our various promotional holiday packages, you can find a vacation package that is flexible enough to suit the needs of yourself and your family.
Vanamala understands that life is too short to let it pass by without the companionship of family and friends. We endeavour to help our customers nurture their relationships through the OVI club memberships, by strengthening the bond between our customers and their loved ones as they go to fascinating new places while spending quality time together.
The adventure of exploring new places, the opportunity to enhance the bond with your loved ones, and pride in owning your own vacation that you can leave behind as a legacy for your children, are just some of the features that make Vanamala your special partner for a lifetime.
We are committed to giving you the most of what you desire in a vacation by providing you with truly unique travel experiences that you can look forward to with us.
Exploring the world is our passion, and we want to share the joys of discovery with you through the diversity of the resorts we offer.
We are one of the fastest-growing vacation clubs in the world, and we are constantly expanding our resort portfolio to ensure an inventory of high quality resorts to meet the ever-increasing demands from our members.
At present, our Home Resorts comprise a selection of high quality and well-furnished accommodation: Prana Resorts & Spa in Koh Samui; Doğan Hotel in Antalya, Turkey; Patong Tower Condominium in Phuket; Grand Tower Inn in Bangkok; and The Centurion All Suite Hotel in Cape Town, South Africa.
Join QVI Club today and Explore Your World!
Welcome to Vanamala, your passport to an exciting new world of personalised vacation and travel! We’re here to provide our members with the benefits of adventure, relaxation, and superior accommodation, in a choice of more than 2,000 resorts around the globe. Whatever your preferred type of holiday, we can help you customize one that will have something for everyone. The thrill of exploring new places, the certainty of a guaranteed accommodation, the opportunity to spend special time with your loved ones during a memory-filled holiday, and pride in owning your own vacation, are just some of the features that make QVI Club the perfect partner for your lifestyle.
|The thrill of exploring new places, the certainty of a guaranteed accommodation, the opportunity to spend special time with your loved ones during a memory-filled holiday, and pride in owning your own vacation, are just some of the features that make Vanamala the perfect partner for your lifestyle.|
We are committed to giving you the most of what you desire in a vacation by providing you with only the best. Beautifully appointed resorts in a wide range of destinations, impeccable personal service from our Customer Experience Ambassadors when planning your holiday, and a truly unique travel experience are just some of the highlights that you can enjoy with us. We look forward to helping you Explore Your World!
Joachim K Steffen
We have compiled a variety of questions and answers to help you better understand our products and services.
Feel free to email us if you have any questions that we have not covered and we will do our very best to answer and add to this section. Click each question to expand to the answer.
FREQUENTLY ASKED QUESTIONS
Does QVI Club have 5-star properties?
Why doesn’t QVI Club have hotels in places like London, New York, Madrid or Paris?
Why can’t I insist on a specific resort at a specific travel date?
With Home Resorts and Limited Collection resorts, QVI Club has greater control and flexibility over the inventory, so there is usually a higher chance of obtaining availability with these resorts on the dates you want.
Why do vacation clubs only receive an allocation of a percentage of rooms from hotels and resorts, and not the full inventory of rooms?
Why are we sometimes told there is no availability, but the hotel’s website shows there is?
In XchangeWorld, what is meant by a mixed-use property?
Why is a room booked through QVI Club sometimes more expensive than the published rates for the same room on the hotel’s website?
Are meals and transfers included in our memberships and packages?
Your booking guideline recommends booking at least 45 days in advance. Will that guarantee me availability at my choice of resort?
Why do I have to pay a Usage Fee?
USEFUL BOOKING TIPS
Confirm your accommodation booking before buying your air tickets
Remember that our one-week stays are from Saturday-to-Saturday
Don’t book at the last minute
Make use of our website resources
Be flexible with your travelling dates
Consider alternative destinations
QVI Club is for holiday travel and not for business travel or cities-only travel
USAGE & FEES
What is the Usage Fee?
To bank in a week is to pay for the week in the year of entitlement, if you do not wish to use it in the same year, but wish to save it for future use. Sometimes the term ‘to deposit a week’ is used – it means the same thing.
When do I pay my Usage Fee? How can I carry over my holiday week?
The extension of the validity of the banked in week starts from the date of purchase of the membership, and not from the date when the week is banked in. The activation date is the date from which you can start using your week to make a holiday booking.
Example: If the membership is purchased on 22 April 2011, the first year of the holiday entitlement starts from 22 April 20011, and is valid until 31 December 2011. If no Usage Fee is paid during that time, the holiday entitlement is considered unused or unbanked, and will be forfeited after 31 Dec 2011 if the Usage Fee is not paid by then.
The holiday week for 2011 is considered activated only when the Usage Fee is paid, but the validity period will be 2 years from the purchase date, and not the activation date. For example, if you purchase a membership on 22 April 2011, but only pay the Usage Fee on 12 Dec 2011, then the 2-year validity starts from 22 April 2011 and lasts till 21 April 2013.
Usage Fee is charged per week per unit per year and subject to change from time to time.
Can QVI Club apply for travel visas on our behalf?
How do I make a booking at a Home Resort?
• Choice of Resort
• Preferred travel dates (3 choices)
• Payment details (if applicable)
Whenever possible, we recommend email communication for speed and efficiency.
How many days in advance can I make my bookings?
What is the Cancellation Policy?
For QVI Club Home Resort bookings:
Members may cancel a confirmed reservation and request for another use period by giving notice to QVI Club at least 31 days prior to the check-in date.
If cancellation takes place less than 30 days prior to the check-in date, a cancellation fee of not less than USD50 will be applicable.
Full forfeiture of the entitlement week applies to cancellations made 7 days or less prior to the check-in date.
For XchangeWorld Resort bookings:
For cancellation 60 days and more prior to check-in date, USD39 will be deducted from the Xchange Fee and your week will be saved for future use up to the expiry date of usage week entitlement.
For cancellation 59 days to 30 days prior to check-in date, USD49 will be deducted from the Xchange Fee and your week will be saved for future use up to the expiry date of usage week entitlement.
For cancellations done 29 days or less prior to the check-in date, the Xchange Fee and week deposited will be forfeited.
QVI Club Special Packages
Please refer to the terms and conditions of the package you purchased.
I understand that the accommodation is for 2 to 4 persons. May I know the unit configuration?
• Hotel Unit – The maximum occupancy is for 2 persons, with privacy for 2 persons
• Studio Unit - The maximum occupancy is for 2 persons, with privacy for 2 persons
• 1-Bedroom Unit – The maximum occupancy is for 4 persons, with privacy for 2 persons
I understand that I need a Guest Certificate if I am personally not going for the holiday or if my family or friends are using my package without me. How much is the Guest Certificate Fee? How do I pay?
Can I bring guests along?
Are pets allowed?
How can I transfer my club membership rights to someone else?